:root{--bg:#f4f5f7;--surface:#fff;--text:#111827;--muted:#667085;--line:#e5e7eb;--maroon:#9f2f28;--maroon2:#7e201b;--navy:#0f1720;--green:#16803c;--orange:#d97706;--red:#b42318;--blue:#1d4ed8;--shadow:0 14px 34px rgba(15,23,32,.08)}
*{box-sizing:border-box}body{margin:0;font-family:Inter,system-ui,-apple-system,Segoe UI,Arial,sans-serif;background:var(--bg);color:var(--text);font-size:15px;line-height:1.55}.topbar{height:68px;background:linear-gradient(90deg,#101821,#0b1118);color:#fff;display:flex;align-items:center;justify-content:space-between;padding:0 28px;position:sticky;top:0;z-index:30}.brand{display:flex;gap:12px;align-items:center;color:#fff;text-decoration:none;font-size:22px;font-weight:800}.brand-mark{width:44px;height:44px;border-radius:12px;background:linear-gradient(135deg,var(--maroon),#62201c);display:flex;align-items:center;justify-content:center;color:#fff;font-size:15px;font-weight:900}.topnav{display:flex;gap:20px;align-items:center}.topnav a{color:#fff;text-decoration:none;font-weight:700}.user-pill{background:#fff;color:#111;padding:9px 14px;border-radius:999px;font-weight:800}.flash{max-width:1180px;margin:16px auto 0;padding:12px 16px;border-radius:12px;font-weight:800}.flash-success{background:#ecfdf3;color:#067647;border:1px solid #86efac}.flash-danger,.flash-error{background:#fef3f2;color:#b42318;border:1px solid #fda29b}.public-page{max-width:1280px;margin:24px auto 50px;padding:0 18px}.hero-card{background:#fff;border:1px solid var(--line);border-radius:18px;box-shadow:var(--shadow);padding:28px 32px;display:flex;align-items:center;gap:22px;background-image:linear-gradient(120deg,#fff,#fff7f6)}.hero-icon{width:72px;height:72px;border:2px solid var(--maroon);border-radius:20px;display:flex;align-items:center;justify-content:center;font-size:30px;color:var(--maroon)}.hero-card h1{font-size:34px;margin:0 0 5px}.hero-card p{margin:0;color:#344054}.secure-note{color:var(--maroon);font-weight:800;font-size:14px}.portal-grid{display:grid;grid-template-columns:1.25fr .75fr;gap:18px;margin-top:18px}.card{background:#fff;border:1px solid var(--line);border-radius:16px;box-shadow:var(--shadow);padding:22px;margin-bottom:18px}.card h2{margin:0 0 12px;font-size:22px}.card h3{margin:16px 0 8px;font-size:16px}.form label{display:block;font-weight:800;margin:0 0 14px}.form input,.form select,.form textarea{width:100%;min-height:44px;border:1px solid #d0d5dd;border-radius:10px;padding:10px 12px;margin-top:6px;font:inherit;background:#fff}.form textarea{min-height:105px;resize:vertical}.form-grid{display:grid;gap:14px}.form-grid.four{grid-template-columns:repeat(4,1fr)}.span3{grid-column:span 3}.btn{border:0;border-radius:10px;padding:10px 16px;font-weight:900;display:inline-flex;align-items:center;justify-content:center;gap:7px;text-decoration:none;cursor:pointer;min-height:42px;color:#fff;background:var(--maroon)}.btn:hover{filter:brightness(.95)}.btn-primary{background:linear-gradient(180deg,#b43831,var(--maroon))}.btn-dark{background:var(--navy)}.btn-danger{background:var(--red)}.btn-outline{background:#fff;color:var(--maroon);border:1px solid var(--maroon)}.btn-small{padding:7px 11px;min-height:32px;font-size:13px}.tabs-radio{display:grid;grid-template-columns:1fr 1fr;margin:10px 0 14px;border:1px solid var(--line);border-radius:12px;overflow:hidden}.tabs-radio label{margin:0;padding:12px;text-align:center;font-weight:900}.tabs-radio input{width:auto;min-height:auto;margin:0 6px 0 0}.results-grid{display:grid;grid-template-columns:.85fr 1.15fr;gap:18px;margin-top:18px}.query-cards{display:flex;flex-direction:column;gap:12px}.query-card{display:grid;grid-template-columns:1fr auto auto;gap:12px;align-items:center;border:1px solid var(--line);border-radius:14px;padding:14px;background:#fff}.query-card small{display:block;color:#667085;font-weight:800;margin-top:2px}.badge{display:inline-flex;border-radius:999px;padding:5px 10px;font-size:13px;font-weight:900;white-space:nowrap;background:#eee;color:#333}.badge-new{background:#e7f8ed;color:#166534}.badge-in_progress{background:#fff3cd;color:#92400e}.badge-awaiting_parent_response{background:#fef3c7;color:#92400e}.badge-resolved,.badge-closed{background:#dcfce7;color:#166534}.badge-reopened{background:#ede9fe;color:#5b21b6}.badge-escalated,.badge-overdue{background:#fee2e2;color:#991b1b}.priority-high{background:#fee2e2;color:#991b1b}.priority-medium{background:#fff3cd;color:#92400e}.priority-low{background:#dcfce7;color:#166534}.mini-summary{display:grid;grid-template-columns:1fr 1fr 1fr;gap:12px}.mini-summary div{background:#f7f8fa;border:1px solid var(--line);border-radius:12px;padding:12px}.mini-summary span{display:block;color:#667085;font-size:13px}.timeline{list-style:none;margin:0;padding:0 0 0 18px;border-left:3px solid var(--maroon)}.timeline li{padding:10px 0 10px 15px;border-bottom:1px solid var(--line);position:relative}.timeline li:before{content:"";width:12px;height:12px;border-radius:50%;background:var(--maroon);position:absolute;left:-8px;top:17px}.timeline span,.timeline small{display:block;color:#667085}.two-cols{display:grid;grid-template-columns:1fr 1fr;gap:14px}.mini-card{border:1px solid var(--line);border-radius:14px;padding:14px}.login-page{min-height:calc(100vh - 120px);display:flex;align-items:center;justify-content:center;padding:40px 18px}.login-card{max-width:1000px;width:100%;display:grid;grid-template-columns:.42fr .58fr;background:#fff;border:1px solid var(--line);border-radius:20px;box-shadow:var(--shadow);overflow:hidden}.login-side{background:#fff7f6;padding:32px;border-right:1px solid var(--line)}.shield{font-size:44px;color:var(--maroon)}.login-side li{margin:14px 0}.login-side span{display:block;color:#667085}.login-main{padding:44px}.login-main h1{font-size:36px;margin:0 0 6px}.role-strip{display:grid;grid-template-columns:1fr 1fr;gap:12px;margin-top:20px}.role-strip div{border:1px solid var(--line);border-radius:12px;padding:12px}.role-strip span{display:block;color:#667085}.admin-shell{display:grid;grid-template-columns:260px 1fr;min-height:calc(100vh - 68px)}.sidebar{background:linear-gradient(180deg,#121c27,#0c1118);color:#fff;padding:24px 16px}.sidebar-brand{display:flex;gap:10px;align-items:center;margin-bottom:28px}.sidebar ul{list-style:none;margin:0;padding:0}.sidebar a{display:block;color:#fff;text-decoration:none;padding:13px 15px;border-radius:10px;font-weight:800;margin-bottom:6px}.sidebar a.active,.sidebar a:hover{background:var(--maroon)}.system-mini{position:sticky;top:90px;background:rgba(255,255,255,.08);border:1px solid rgba(255,255,255,.14);border-radius:14px;padding:14px;margin-top:40px}.system-mini 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